Our Cancellation & Refund Policy

And How To Reschedule If You Need To Cancel

  • Be sure to reschedule a minimum of 2-hours before your session! See full Cancellation and Refund Policy below:

  • Refunds are not available for purchased sessions. However, you may reschedule your session.
  • You must first cancel at least 2 hours before the session.
  • Then, you will have credit in your dashboard to book another session.
  • You do not have to reschedule your session right away to keep your session credit.


To reschedule a session, please “cancel” your session first in your dashboard. Then, click the Book Now tab in your dashboard to reschedule your session. Please cancel any session you cannot attend at least two hours before your session start time, or you will lose your credit for that session.

Whether you have purchased a package or a single session, your session will become available again in your account after canceling, as long as you cancel more than 2-hours before your previously scheduled session.